Return & Replacement Policy – Alamashi FZE LLC
Thank you for shopping at Alamashi Store. We are committed to providing a seamless and satisfying shopping experience. This policy outlines the procedures for replacements in case of incorrect, faulty, or damaged products.
By placing an order on our website, you agree to the terms below.
Replacement Eligibility
Product Condition
If you receive a product that is incorrect, broken, faulty, or damaged, you are eligible for a free replacement.
Timeframe
Replacement requests must be made within 3 days of delivery. Requests submitted after this period cannot be processed.
Replacement Process
1. Initiation
To begin your replacement request, please send a video clearly showing the issue to our support team via WhatsApp.
In many cases, we can guide you with proper product usage if needed. Once the issue is confirmed, the replacement process will proceed as follows:
Return Instructions
We will share the appropriate return address with you directly on WhatsApp. Please ensure the product is packed securely, including the original box and all accessories.
Replacement Timing
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Once we receive the item, a replacement will be sent within 2 business days, OR
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We may arrange a pickup and deliver a replacement within 14 business days, depending on the situation.
Please note: Replacements are not offered for change of mind.
Refund Policy
We currently do not offer refunds under any circumstances.
Contact Us
If you have any questions or need support with a replacement:
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WhatsApp: +971 58 839 9182
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Business Address: Alamashi FZE LLC, SPC Free Zone, Sharjah, UAE
Please have your order details ready when reaching out.
Last Updated: 16 April 2025
